1. General Policy

At WASMOU, we are committed to providing a seamless shopping experience for digital products.
Due to the nature of digital goods, all sales are final, and returns are generally not accepted.
However, we offer replacements or redelivery in specific cases outlined below.

2. Eligibility for Returns or Replacements

Since digital products cannot be physically returned, we offer product replacement or reactivation under the following circumstances:

2.1 Non-Functional or Defective Products

If a purchased digital product is defective, non-functional, or does not work as described, you may request a replacement.

2.2 Undelivered Products

If you have successfully completed the payment but have not received the product within the promised delivery time, you may request a redelivery.

2.3 Unauthorized Transactions

If a purchase was made without your authorization, please contact our support team immediately.
We may require proof of unauthorized activity.

3. Return/Replacement Request Process

To request a replacement or redelivery, customers must:
Submit a request within 3 days of the purchase date.
Provide the following details:
Order ID or Transaction ID
Purchase Date
Reason for the request
Supporting evidence (screenshots or error messages)
Send the request to our support team at:

📧 Email: support@wasmou.net

📱 WhatsApp or Telegram: +213770520142

4. Processing & Resolution

Once we receive your request, we will review it within 2 business days.
If approved, a replacement or redelivery will be provided immediately.
If the issue cannot be resolved, we may offer an alternative solution at our discretion.

5. Non-Returnable/Non-Refundable Items

The following situations are not eligible for returns, replacements, or refunds:
Downloaded or accessed products: If the product has already been downloaded, accessed, or used, it cannot be returned.
Change of mind: Returns are not accepted for reasons such as personal preference or accidental purchase.
Incorrect details provided: If you entered incorrect details during purchase, we cannot guarantee a replacement.
Refund requests beyond 3 days: Requests submitted after the 3-day window will not be considered.

6. Chargebacks & Unauthorized Disputes

Customers are encouraged to contact us directly for resolution before initiating a chargeback with their payment provider.
Unauthorized chargebacks may result in account suspension or termination.