1. Agreement to Terms
By accessing or using WASMOU ("we," "us," or "our") and its services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree to these terms, you must not use our platform.
2. Services Provided
WASMOU is a digital marketplace that facilitates:
- The wholesale shopping of digital products.
- Secure payment processing through authorized payment providers.
- Digital products delivery and top-up.
- User account management.
3. Shop Accounts
To access certain features, you must create an account. By creating an account, you agree to:
- Provide accurate, current, and complete information.
- Maintain the security and confidentiality of your account credentials.
- Promptly update any changes to your information.
- Accept full responsibility for all activities under your account.
We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent or unauthorized activities.
4. Payment Terms
- All payments are securely processed through authorized payment providers, including Chargily and Stripe.
- Prices are displayed in DZD and include applicable taxes.
- Digital products are delivered upon successful payment confirmation.
- Refunds are processed in accordance with our Refund Policy (see Section 5).
5. Refund Policy
WASMOU is committed to ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made on our platform.
5.1 Eligibility for Refunds
Refunds will not be issued but you can receive a replacement or a redelivery under the following circumstances:
- Defective or Non-Functional Products: If the digital product is defective, non-functional, or does not work as described.
- Undelivered Products: If the product is not delivered to the customer after successful payment confirmation.
5.2 Refund Request Process
To request a refund, customers must:
- Submit a refund request by contacting support within 3 days of the purchase date.
- Provide the following details:
- Purchase Date.
- Reason for the refund request.
- Supporting evidence (screenshots, descriptions of the issue).
- Send the request to our support team at [email protected] or contact them via WhatsApp or Telegram.
5.4 Refund Processing
Approved refunds will be processed within 2 business days of approval. Processing times may vary depending on the case.
5.5 Non-Refundable Items
The following are not eligible for refunds:
- Products that have been downloaded, accessed, or used by the customer.
- Refund requests submitted after the 3-days refund window.
5.6 Chargebacks
Customers are encouraged to contact us directly to resolve any issues before initiating a chargeback with their payment provider. Unauthorized chargebacks may result in account suspension or termination.
5.7 Our Responsibilities
We are responsible for ensuring their products meet the platform's quality standards and are accurately described.
6. Shops Terms
By shopping digital products on WASMOU, you agree that:
- You have the legal right to sell the products.
- You are solely responsible for product quality, customer support, and compliance with applicable laws.
7. Prohibited Activities
Users must not:
- Violate intellectual property rights.
- Engage in fraudulent, misleading, or unlawful activities.
- Interfere with platform security or manipulate transactions.
- Share, sell, or transfer their account access to third parties.
8. Intellectual Property
All content, trademarks, and functionalities on WASMOU are protected by intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
9. Service Modifications
We reserve the right to:
- Modify, suspend, or discontinue services at any time.
- Adjust pricing, fees, and features as necessary.
- Make updates and improvements to the platform.
10. Account Suspension & Termination
We may suspend or terminate accounts for:
- Violations of these Terms of Service.
- Fraudulent or unlawful activities.
- Extended periods of inactivity.
11. Limitation of Liability
WASMOU is not liable for:
- Indirect, incidental, or consequential damages.
- Loss of profits, data, or revenue.
- Service interruptions or platform downtime.
- Any actions by third-party providers, including payment processors.
12. Dispute Resolution
Disputes will be resolved through:
- Direct negotiation.
- Mediation (if necessary).
13. Changes to These Terms
We may update these Terms of Service periodically. Users will be notified of changes via:
- Email notifications.
- Platform announcements.
- Website updates.
Your continued use of WASMOU after changes constitutes acceptance of the updated terms.
14. Contact Information
For questions or concerns regarding these Terms of Service, please contact us: